He's friendly, funny, and most importantly will ensure you have whatever you need for an enjoyable day. Speaking of service, my number 1 reason for coming to write this review is to recognize Manuel at the main pool. You'll find many other subtle but meaningful and thoughtful gestures of great service throughout your stay. There's no standing in a line at the check-in/check-out counter here. Your bags are taken and checked and you're escorted to an individual seating area where you're brought a drink and whatever paperwork is needed for check-in. Another thing that sets VIM apart is the service. They do a tremendous job of providing something for everyone. Our group of 14 had a wonderful 5 night stay at this resort in late October. and the list goes on and on and on, and then when you think it couldn't get any worst, comes the desserts HAHAHAHAHA Chines buffet style with some fancy schmancy design It seemed like a bunch of kids cooking in the kitchens. From the quality of the oil they fry the food with, to the excess salt every were, to the nasty sauces, to the over tenderized wana be tender meat, to the oily dry bacon, to the cheap assortments of cheeses and cold cuts, to the diluted alcohol, and the bad coffee. The worst was the French and the Mexican restaurants OH MY GOOD IT WAS ATROCIOUS but overall no mater were we went or what we ordered or what we drank it was horrible. Don't let my professional food critic discourage you but go and regret wasting your money on this hotel as we did. We do not care for anything else but, I will promise you, the food situation will ruin your vacation. It is mind boggling to see a hotel of this caliber with a 2500 US dollar wine bottles list to be so cheap and horrible when it come to food!. We keep returning because we love the incredible hospitality of the staff, the cleanliness of the entire resort, the excellence of the restaurants( especially the Mexican, French and breakfast restaurant near the beach),and the professional attitudes towards their work of the entertainment team near the main pool.Special thanks to our breakfast server, Teresa at the beach restaurant, always a smile and cheerful greeting, Dora I., who knows where to go for every fun activity going on at VIM, and great advice for making this the best vacation ever, the saxaphone player at the main pool on Thursdays, among the best living saxaphone players on this planet,to Elsy at the Indonesian restaurant, always a pleasant smile with so much knowledge of the best of the best cuisine offered at whatever restaurant she is currently at, and last but far from least, gracias mi amigos, thank you my friend Narda,the belly dancer for the incredible show and impeccable performance you put on at the main pool. Hilton Hawaiian Village Waikiki Beach Resort.Hilton Tulum Riviera Maya All-Inclusive Resort.Playa del Secreto All Inclusive Beach Resorts. Playa del Secreto Hotels with Concierge.All Inclusive Hotels in Playa del Secreto.All Inclusive Resorts in Playa del Secreto.Valentin Imperial Riviera Maya Features.
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